Where Have All the Clients Gone? © by Peter Sanderson-Dykes This time, I’ll be sharing a few insights from the world of coaching on the theme of giving your client the satisfaction they expect… and deserve. As you have probably noticed, there are regular...

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A number of people I’ve coached have shared some personal stories and anecdotes about failures at work as well as things they feel guilty about. Quite frequently, these negative memories have a habit of staying with them, slowing them down in the present...

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This time, I’ll be sharing a few insights about how to be more convincing when you communicate in English, and I’ll focus specifically on how reinforcing your vocabulary can improve your credibility. Whenever I start coaching people in communicating in...

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Managing an Angry Customer This time I'm going to share a few ideas about how to manage an angry customer. In business, one of the worst things that can happen is when one of your most important clients gets angry about something. We’ve all been through...

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This time, I’m going to focus on a subject which we will probably have to face in the business world – how to come to terms with a failure or disappointment of some sort. Perhaps you didn’t get the promotion you felt you deserved, perhaps your key client...

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