anve - Now that's worth thinking about!

WHITE IS WIGHT

Published on October 9 2017

A few years ago, I stumbled across on amazing story. The hugely expensive NASA Mars Polar Explorer probe had exploded in flight because of this simple error: somebody had calculated distances in miles and weight in pounds, instead of kilometers and kilograms...

This time, I’m going to round off the theme of how to have a successful rentrée, having focused on a number of different themes already. I started by looking at the Japanese method, known as the 5S’s, for being better organized in your work place. While...

Don't Forget to Read the Small Print! © by Peter Sanderson-Dykes This time, I’ll be sharing a few thoughts about another way of saving time, even though it may, at first, require you to invest little more time than you first expected. If you’ve ever I...

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Managing an Angry Customer

Published on April 10 2017

Managing an Angry Customer This time I'm going to share a few ideas about how to manage an angry customer. In business, one of the worst things that can happen is when one of your most important clients gets angry about something. We’ve all been through...

First Contact: Are you a Peach or a Coconut? This time, I’ll be sharing a few thoughts with you on the theme of cross-cultural communication…and I’ll begin with the following question: Are you a Peach or a Coconut? If you’re unable to answer that question,...

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MANAGING AN ANGRY CUSTOMER

Published on August 2 2015

MANAGING AN ANGRY CUSTOMER In business, one of the worst things that can happen is when one of your most important clients gets angry about something. We’ve all been through it at one moment or another, and it can be quite disconcerting. Perhaps the first...

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YET ANOTHER MIX UP

Published on July 8 2015

YET ANOTHER MIX UP The 2015 Dance World Cup has just finished. I had no idea that such an event existed, even less that it was taking place right now. From a sporting point of view, my attention has been focusing on Wimbledon and the build up to this...

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OH DEAR - NOT AGAIN!

Published on June 20 2015

OH NO – NOT AGAIN! I recently wrote an article, inspired by an embarrassing mix-up of the national anthems of the Isle of Man and El Salvador, about the importance of paying attention to details. Quite often, a little mistake can have a serious impact...

ANOTHER AVOIDABLE MISUNDERSTANDING! It seems as though a week cannot go by without yet another example of somebody somewhere getting something horribly wrong and being forced to clean up a mess, apologize and/or lose credibility. And why do these things...

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DON'T FEAR THE CONF CALL!

Published on March 16 2015

DON’T FEAR THE CONF-CALL Many of my clients tell me that while they feel relatively comfortable talking to an international correspondent that they can see, communication is much harder without the non-verbal communication. Given that 90% of our message...