client satisfaction - Now that's worth thinking about!

Slow Down To Accelerate

Published on May 1 2017

Slow Down To Accelerate © Peter Sanderson-Dykes This time, I’ll be sharing a few insights from the world of coaching on the theme of improving your daily life at work. There is a tendency to think that to be working seriously, you must look busy. If you...

NEW YEAR'S RESOLUTIONS

Published on January 1 2016

NEW YEAR'S RESOLUTIONS It is traditional to begin the New Year by making a series of resolutions, or promises, about how we are going to change part of our behaviour. Over the years, people promise to stop drinking or smoking, do more sport, lose weight,...

MANAGING AN ANGRY CUSTOMER

Published on August 2 2015

MANAGING AN ANGRY CUSTOMER In business, one of the worst things that can happen is when one of your most important clients gets angry about something. We’ve all been through it at one moment or another, and it can be quite disconcerting. Perhaps the first...