customer satisfaction

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Where Have All the Clients Gone?

Published on April 24 2017

Where Have All the Clients Gone? © by Peter Sanderson-Dykes This time, I’ll be sharing a few insights from the world of coaching on the theme of giving your client the satisfaction they expect… and deserve. As you have probably noticed, there are regular...

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Written by Peter SANDERSON-DYKES

Published on #Coaching, #Customer Satisfaction, #Communication, #United Airlines, #Bad news travels fast, #Ishikawa, #Customer is King

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Managing an Angry Customer

Published on April 10 2017

Managing an Angry Customer This time I'm going to share a few ideas about how to manage an angry customer. In business, one of the worst things that can happen is when one of your most important clients gets angry about something. We’ve all been through...

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Written by Peter SANDERSON-DYKES

Published on #Coaching, #Customer Satisfaction, #QRV, #ANVE, #Communication

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